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Dealing with Difficult People (HBR Emotional Intelligence Series)
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ean: 9781633696082, isbn: 1633696081,
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to wo...
Reinforcements: How to Get People to Help You
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ean: 9781633692350, isbn: 1633692353,
Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone--social psychologists have found that do...
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